Frequently Asked Questions

What shipping methods are available?

We offer free shipping on all orders.

What are your shipping and return policies?

Please view our shipping policy here: https://velostorestruct.com/shipping-policy
Please view our refund policy here: https://velostorestruct.com/refund-policy
Please view our return policy here: https://velostorestruct.com/return

Do you ship internationally?

We currently offer shipping within the United States. We do not ship outside of the United States. We apologize for any inconvenience caused.

Payments

What payment methods are accepted?

At https://velostorestruct.com/ store, We accept all major credit cards/ debit card and payments made through Visa, MasterCard, American Express, Discover, PayPal and Wire Transfer.

Shipping & Returns

I want to return my purchase! What do I do?

Please complete return form on https://velostorestruct.com/return.

How long does it take for me to get a refund?

After your return is received refunds are typically processed within five business days.

How can I cancel or change my order?

Orders can be canceled before they are processed by fulfillment. Once processed orders can no longer be canceled but can still be returned.